Refund policy

At DreamBox, every product is freshly baked and made to order. Because our items are perishable and often customised, please read this policy carefully before placing an order.

1. No Refunds

  • All DreamBox products are freshly prepared, made to order, and perishable.
  • For these reasons, all sales are final. We do not offer refunds once an order has been placed and confirmed.
  • Products cannot be returned or exchanged once prepared or delivered.
  • Advance and full payments made for standard, customised, bulk and corporate orders are non-refundable.

2. Cancellations

  • As our products are made fresh to order, orders cannot be cancelled once confirmed.
  • Any amount already paid, including advance payments, is non-refundable in the event of a cancellation.
  • Customised, bulk and corporate orders may have additional terms, which will be communicated at the time of booking.

3. Damaged, Incorrect or Incomplete Orders

  • While we do not offer refunds, we want you to be happy with your order.
  • If your order arrives damaged, incorrect or incomplete due to an error on our part, please contact us as soon as possible — ideally within a few hours of delivery — with photographs and your order details.
  • We will review the concern and, where appropriate, provide a suitable resolution such as a replacement or store credit. This is offered at DreamBox's discretion and does not include a cash refund.

4. Delivery-Related Issues

  • Delivery charges, where applicable, are separate from the product price and are non-refundable.
  • DreamBox is not responsible for delays or failed deliveries caused by unforeseen circumstances, traffic, weather, courier issues, or incorrect or incomplete delivery details provided by the customer.
  • No refund or replacement will be provided where delivery could not be completed due to inaccurate information provided by the customer, or where the customer was unavailable to receive the order.

5. Product Variations

As our products are handmade and freshly prepared, slight variations in appearance, decoration, colour or packaging may occur. These variations are not considered defects and are not eligible for a refund or replacement.

6. How to Raise a Concern

For any order concern, please contact us with your order details:

DreamBox
Phone: +91 93102 42752
Email: support@sadreambox.com
Instagram: @sa.dreambox

7. Changes to This Policy

DreamBox reserves the right to update or modify this Refund & Cancellation Policy whenever required. Any changes will be reflected on this page.

Dream Box
Love & Sweetness Inside