Terms of service

Welcome to DreamBox. By placing an order with us, you agree to the following Terms & Conditions.

1. Orders & Customisation

  • All DreamBox products are freshly prepared and made to order.
  • Customised orders can be made according to the occasion, theme, quantity and requirements, subject to availability.
  • Customisation requests must be shared at the time of placing the order.
  • For large, bulk or customised orders, advance notice may be required.

2. Order Confirmation & Payment

  • An order is confirmed only after the required payment or advance payment has been received.
  • For customised, bulk and corporate orders, the payment terms will be communicated at the time of booking.
  • Prices may vary depending on the product, quantity, customisation and packaging requirements.

3. Delivery

  • We offer delivery across India, subject to serviceability and availability.
  • Delivery timelines may vary depending on the location, order size and type of product.
  • Delivery charges, where applicable, will be communicated before confirmation.
  • DreamBox is not responsible for delays caused by unforeseen circumstances, traffic, weather conditions, courier issues or incorrect delivery details provided by the customer.

4. Freshness & Storage

  • Our products are freshly baked and should be stored as advised at the time of delivery.
  • Since our products are made without preservatives, their shelf life may vary depending on the product.
  • Customers are advised to follow the storage and consumption instructions provided with the order.

5. Allergens

  • Our products may contain or come in contact with ingredients such as milk, nuts, wheat, soy and other allergens.
  • Customers with allergies or dietary restrictions must inform us before placing an order.
  • While we take appropriate precautions, we cannot guarantee an allergen-free environment.

6. Cancellation & Changes

  • Cancellation or modification requests must be made as early as possible.
  • Once an order has entered the preparation, baking, packaging or dispatch process, cancellation or modification may not be possible.
  • Customised and bulk orders may have separate cancellation terms, which will be communicated at the time of booking.

7. Product Availability

  • All products are subject to availability.
  • In rare cases, an ingredient or packaging component may become unavailable. In such situations, DreamBox may suggest a suitable alternative of comparable value.

8. Product Images

  • Product images displayed on our website and social media are for representation purposes.
  • Since our products are handmade and freshly prepared, slight variations in appearance, decoration, colour or packaging may occur.

9. Damaged or Incorrect Orders

  • If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible with photographs and your order details.
  • We will review the concern and provide an appropriate resolution based on the situation.

10. Customer Information

  • Customers are responsible for providing accurate contact, billing and delivery information while placing an order.
  • DreamBox will not be responsible for issues arising from incorrect or incomplete information provided by the customer.

11. Website Content

All content on this website, including photographs, logos, text, product descriptions and designs, belongs to DreamBox unless otherwise stated. Content may not be copied, reproduced or used without prior permission.

12. Changes to Terms

DreamBox reserves the right to update or modify these Terms & Conditions whenever required. Any changes will be reflected on this page.

13. Contact Us

For questions regarding orders, customisation, delivery or these Terms & Conditions, please contact us:

DreamBox
Phone: +91 93102 42752
Email: support@sadreambox.com
Instagram: @sa.dreambox

By placing an order with DreamBox, you acknowledge that you have read and agreed to these Terms & Conditions.